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Right of Withdrawal
Withdrawal Rights Information
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day you or a third party designated by you, other than the carrier, took delivery of the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or email):
Kiki-Ena – TFB Beyond UG (haftungsbeschränkt)
Fehmarn, Germany
Email: kontakt@kiki-ena.com
Telephone: +49 160 97016864
You are welcome to send us your withdrawal declaration in English — there is no need to write it in German.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments to you without undue delay and no later than 14 days from the day we receive notification of your withdrawal.
We will use the same payment method for the refund that you used in the original transaction.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Goods personalised to customer requirements (e.g. dummy chains with names, personalised letter bead sets)
- Goods that are perishable
- Sealed goods which for health and safety reasons are not suitable for return and whose seal has been removed after delivery
Sample Withdrawal Form
If you wish to withdraw from the contract, you can complete and send us this form:
Email: kontakt@kiki-ena.com
I/We hereby withdraw from the contract for the purchase of the following goods concluded by me/us:
Goods: ______________________
Order number: ______________________
Date of order: ______________________
Date received: ______________________
Name of consumer(s): ______________________
Address: ______________________
Date, signature: ______________________
Last updated: 2026