Terms and Conditions

Seller: Kiki-Ena (brand of TFB Beyond UG), Blieschendorfer Weg 24, 23769 Fehmarn, Germany. Contact: Telephone 0160 97016864 (also WhatsApp), Email hallo@kiki-ena.de.

Section 1 Scope and Contracting Parties

(1) These Terms and Conditions apply to all contracts concluded between the seller (hereinafter “Seller”) and the customer (hereinafter “Customer”) via the online shop operated at kiki-ena.de or the respective live domain.

(2) The shop is directed at both consumers (B2C) as defined in § 13 BGB as well as business customers (B2B) as defined in § 14 BGB, in particular at nurseries, schools, childminders and other educational institutions.

(3) For the purposes of these Terms and Conditions, a consumer is any natural person who concludes a transaction for purposes that are predominantly neither their business nor their self-employed professional activity.

(4) Any differing or supplementary terms and conditions of the customer shall not form part of the contract unless the seller expressly agrees to them in writing.

Section 2 Formation of Contract

(1) The display of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. By clicking the order button ‘Place order’ (or equivalent wording), the customer places a binding order for the goods in the shopping basket.

(2) The seller confirms receipt of the order promptly by email (order confirmation). This confirmation does not yet constitute acceptance of the order. The contract is only formed by express acceptance (order acceptance) or dispatch of the goods, but in any case within 7 days of ordering.

(3) The contract language is German. The seller stores the contract text, but it is not retrievable by the customer via the website after conclusion of the contract. The customer may print the order text before submission using the browser’s print function or save it electronically. We recommend archiving the order confirmation email.

(4) Before placing a binding order, the customer can correct their entries at any time using standard keyboard and mouse functions as well as the correction options provided in the ordering process.

Section 3 Prices and Postage

(1) All prices are final prices inclusive of the respective applicable statutory VAT and other price components, but exclusive of any postage costs.

(2) Postage costs are displayed separately in the ordering process and are visible before submission of the order. Within Germany, we deliver free of postage for orders of €50.00 or more; below this threshold, we charge a postage flat fee as shown in the shopping basket.

(3) For deliveries abroad, different postage costs and possibly customs duties, import VAT or other charges may apply, which shall be borne by the customer.

Section 4 Payment Terms

(1) The following payment methods are generally available:

• Advance payment (bank transfer): After order confirmation, the customer receives the bank details by email. Goods are dispatched once payment has been received in full.
• Invoice payment (in particular for registered nursery, school and business customers in the B2B sector): The invoice amount is due for payment within 14 days of the invoice date without deduction. The seller reserves the right to refuse invoice payment on a case-by-case basis, in particular for first-time orders, insufficient creditworthiness or foreign addresses.

(2) In the event of late payment, the seller is entitled to demand default interest at the statutory rate (§ 288 BGB) and, if applicable, a default fee (for B2B in accordance with § 288 para. 5 BGB). Reminder and collection costs may be charged insofar as they are necessary and reasonable for legal enforcement.

(3) Set-off against claims of the seller is only permitted for undisputed or legally established counterclaims. The customer’s right of retention applies only insofar as their counterclaim is based on the same contractual relationship.

Section 5 Delivery, Delivery Time and Carriers

(1) Delivery is made from our warehouse in Fehmarn, Germany via Deutsche Post DHL Group. We reserve the right to use alternative carriers in individual cases.

(2) Delivery within Germany takes 1 to 3 working days after conclusion of the contract (for advance payment: after payment receipt), unless otherwise specified for the individual product. Working days are Monday to Saturday, excluding public holidays at the seller’s place of business.

(3) Should an ordered product exceptionally be unavailable, the seller will inform the customer of this promptly. If the product is not available beyond a temporary shortfall, the seller may withdraw from the contract; any payments already made will be refunded without undue delay.

(4) For consumers, the risk of accidental loss or damage to the goods passes to the customer only upon delivery. For business customers, the risk passes upon delivery to the carrier.

Section 6 Retention of Title

(1) For consumers, the seller retains ownership of the goods until the purchase price is paid in full.

(2) For business customers, the seller retains ownership of the goods until all claims arising from an ongoing business relationship are paid in full. The customer is entitled to resell the goods subject to retention of title in the ordinary course of business; the customer hereby assigns to the seller all claims arising from such resale up to the invoice amount.

Section 7 Liability for Defects and Warranties

(1) The statutory rights in respect of defects apply. For consumers, the limitation period for claims in respect of defects for new goods is two years from delivery. For business customers, the limitation period is one year from delivery.

(2) Obvious defects must be notified to the seller in writing or by email within two weeks of receipt of the goods. Timely dispatch of the notification is sufficient to preserve the deadline. This rule does not apply to consumers.

(3) In case of a defect, the customer may at their discretion demand remedy by either rectification of the defect or delivery of goods free from defect. The seller is entitled to refuse the chosen form of remedy if it is only possible at unreasonable cost.

(4) If remedy fails, the customer may, in accordance with the statutory provisions, withdraw from the contract, reduce the purchase price or claim damages.

Section 8 Limitation of Liability

(1) The seller is liable without limitation for damages arising from injury to life, body or health, for damages arising from breach of warranty, and for damages arising from intentional or gross negligence breach of duty by the seller, its legal representatives or agents of performance, as well as under the provisions of the Product Liability Act.

(2) In the event of slight negligent breach of essential contractual duties, the seller’s liability is limited to the foreseeable and typical contract damage at the time of contract conclusion. Essential contractual duties are those whose performance characterises the contract and on whose compliance the customer may rely.

(3) Any further liability of the seller is excluded.

Section 9 Right of Withdrawal for Consumers

(1) Consumers have a statutory right of withdrawal. You will find detailed information about the right of withdrawal and a sample withdrawal form on our Right of Withdrawal page.

(2) The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. individually configured dummy chains with desired name).

Section 10 Dispute Resolution and Online Dispute Resolution

(1) The European Commission provides an online dispute resolution platform (ODR), which you can find at ec.europa.eu/consumers/odr. Our email address for consumer complaints is: hallo@kiki-ena.de.

(2) The seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer mediation body as provided for under the Consumer Dispute Resolution Act or the Federal Consumer Mediation Board. This does not affect any statutory obligation that may exist.

Section 11 Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany shall apply to all legal relationships between the seller and the customer, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as the protection afforded is not withheld by mandatory provisions of the law of the country where the consumer normally resides.

(2) If the customer is a merchant, a legal person of public law or a public-law special asset, the exclusive place of jurisdiction for all disputes arising from this contract is the seller’s place of business. However, the seller is entitled to sue the customer at the customer’s place of residence or place of business.

Section 12 Severability Clause

Should individual provisions of these Terms and Conditions be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall not be affected thereby. The statutory provision shall apply in place of the invalid or unenforceable provision.

Last updated: May 2026.